Bonsai's Policy on Handling Data Breaches
Any Bonsai employee who suspects that a data breach has occurred must immediately notify the CTO and CEO. The CTO will form a response team to handle the incident.
The Bonsai response team will investigate all reported data breaches to confirm if a data exfiltration has occurred. Once confirmed, the response team will perform the following steps:
- Notify impacted customers within an hour of confirmation by email
- Coordinate with customers to identify the correct immediate course of action
- Identify the root cause of the incident, and then work to remediate the issue
To report a data breach or suspicious activity, email us at email@example.com with a description of events and observations.