{"_id":"5a8fae0368264c001f20cc20","category":{"_id":"5a8fae0368264c001f20cc06","version":"5a8fae0268264c001f20cc00","project":"5633ebff7e9e880d00af1a53","__v":0,"sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-12-23T19:13:48.702Z","from_sync":false,"order":1,"slug":"quickstart-guides","title":"Bonsai Heroku Basics"},"project":"5633ebff7e9e880d00af1a53","user":"5637d336aa96490d00a64f81","parentDoc":null,"version":{"_id":"5a8fae0268264c001f20cc00","project":"5633ebff7e9e880d00af1a53","__v":4,"createdAt":"2018-02-23T06:00:34.961Z","releaseDate":"2018-02-23T06:00:34.961Z","categories":["5a8fae0268264c001f20cc01","5a8fae0268264c001f20cc02","5a8fae0368264c001f20cc03","5a8fae0368264c001f20cc04","5a8fae0368264c001f20cc05","5a8fae0368264c001f20cc06","5a8fae0368264c001f20cc07","5a8fae0368264c001f20cc08","5a8fae0368264c001f20cc09","5abaa7eb72d6dc0028a07bf3","5b8ee7842790f8000333f9ba","5b8ee8f244a21a00034b5cd9"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"2.0.0","version":"2.0"},"githubsync":"","__v":0,"updates":[],"next":{"pages":[],"description":""},"createdAt":"2017-06-15T17:17:06.781Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":4,"body":"Sometimes companies need to move their clusters off of Heroku to become a direct customer. Whatever the reason, we can help you migrate your account with no downtime.\n[block:callout]\n{\n  \"type\": \"warning\",\n  \"body\": \"Bonsai clusters can be provisioned in a couple of different ways. These instructions are for Heroku users. If you have an account on Bonsai.io or via Manifold, then you will not need these instructions. Instead, check out:\\n\\n* [Getting Started With Bonsai.io](doc:getting-started-with-bonsaiio) \\n* [Getting Started With Manifold](doc:getting-started-with-manifold)\",\n  \"title\": \"Hold Up!\"\n}\n[/block]\nSometimes Bonsai customers find that they would like to leave the Heroku platform but they want to keep their existing Bonsai cluster(s). It is entirely possible to keep your Bonsai cluster up and operational even while migrating the application off of Heroku.\n[block:api-header]\n{\n  \"title\": \"Step 1: Sign Up\"\n}\n[/block]\nThe first step is to sign up for a direct account with Bonsai. See [Getting Started With Bonsai.io](doc:getting-started-with-bonsaiio) and [Managing Your Account](doc:managing-your-account) for detailed walkthroughs of this process.\n[block:api-header]\n{\n  \"title\": \"Step 2: Open a Support Ticket\"\n}\n[/block]\nOnce your new direct account is set up, send an email to [support:::at:::bonsai.io](support@bonsai.io) and let us know:\n\n* The email address associated to your new Bonsai account\n* The Heroku cluster(s) that you want migrated over\n\nWe'll first validate the request for migration. The validation process can take 2-3 days depending on how responsive you can be to your email and if you have access to your Heroku account email and your Bonsai direct account email. Once validation occurs we will immediately migrate the cluster(s). This is a zero-downtime migration in which your cluster and all your data will remain intact. You will be billed the monthly rate once the migration is complete.\n[block:api-header]\n{\n  \"title\": \"Step 3: After Confirmation, Remove the Add-on\"\n}\n[/block]\nWe will send a confirmation to you once the migration is complete. Afterwards, you can safely remove the Add-on(s) from your Heroku app so you're not being billed twice.\n\nAt that point, you can migrate off of Heroku at your convenience. Any cluster we have migrated will now belong to your Bonsai.io account, and can be managed there.\n\nThat's it! Migrations are zero-downtime and usually only take a few minutes once someone on our support team takes the ticket.","excerpt":"How to move your clusters off of Heroku to a direct account with no downtime.","slug":"migrating-off-heroku","type":"basic","title":"Migrating Off Heroku"}

Migrating Off Heroku

How to move your clusters off of Heroku to a direct account with no downtime.

Sometimes companies need to move their clusters off of Heroku to become a direct customer. Whatever the reason, we can help you migrate your account with no downtime. [block:callout] { "type": "warning", "body": "Bonsai clusters can be provisioned in a couple of different ways. These instructions are for Heroku users. If you have an account on Bonsai.io or via Manifold, then you will not need these instructions. Instead, check out:\n\n* [Getting Started With Bonsai.io](doc:getting-started-with-bonsaiio) \n* [Getting Started With Manifold](doc:getting-started-with-manifold)", "title": "Hold Up!" } [/block] Sometimes Bonsai customers find that they would like to leave the Heroku platform but they want to keep their existing Bonsai cluster(s). It is entirely possible to keep your Bonsai cluster up and operational even while migrating the application off of Heroku. [block:api-header] { "title": "Step 1: Sign Up" } [/block] The first step is to sign up for a direct account with Bonsai. See [Getting Started With Bonsai.io](doc:getting-started-with-bonsaiio) and [Managing Your Account](doc:managing-your-account) for detailed walkthroughs of this process. [block:api-header] { "title": "Step 2: Open a Support Ticket" } [/block] Once your new direct account is set up, send an email to [support@bonsai.io](support@bonsai.io) and let us know: * The email address associated to your new Bonsai account * The Heroku cluster(s) that you want migrated over We'll first validate the request for migration. The validation process can take 2-3 days depending on how responsive you can be to your email and if you have access to your Heroku account email and your Bonsai direct account email. Once validation occurs we will immediately migrate the cluster(s). This is a zero-downtime migration in which your cluster and all your data will remain intact. You will be billed the monthly rate once the migration is complete. [block:api-header] { "title": "Step 3: After Confirmation, Remove the Add-on" } [/block] We will send a confirmation to you once the migration is complete. Afterwards, you can safely remove the Add-on(s) from your Heroku app so you're not being billed twice. At that point, you can migrate off of Heroku at your convenience. Any cluster we have migrated will now belong to your Bonsai.io account, and can be managed there. That's it! Migrations are zero-downtime and usually only take a few minutes once someone on our support team takes the ticket.