Bonsai has been designed from day one to be resilient against service disruptions resulting from any number of crises. This document lays out some important information about how we maintain our customers’ uptime during large-scale emergencies.
Do you have a Business Continuity Plan implemented?
Yes. In the face of a global event we have designed and built a platform which is highly available and resilient to outages. We also have a distributed, cross-trained and multidisciplinary team with a succession plan. Bonsai is designed to gracefully handle a loss of infrastructure, personnel, or both.
How does your platform prevent service interruption due to catastrophic events?
First and foremost, the vast majority of our platform is automated. We also use multiple systems to monitor our fleet in real time, and have a rotating team of engineers providing 24/7/365 coverage in the event of problems big and small.
Additionally, all Bonsai customers’ search resources are balanced across at least three data centers. In order for a cluster to suffer complete disruption, there would need to be simultaneous outages across an entire region. Even in that event, we take regular, encrypted offsite backups which can be used to restore a cluster to a new region if an entire region were to go offline.
How does your team handle catastrophic events, such as a natural disaster or global pandemic ?
One More Cloud has always been a remote-first company, and our team is distributed around the USA. We have the infrastructure and culture in place to facilitate productive work from anywhere on the planet. Further, we have ensured that our team is cross-trained in our operational tooling, so that the platform will continue to be managed even if multiple team members are unreachable due to some calamitous event.
Finally, we are constantly assessing economic changes and potential threats, and revising our company policies policies accordingly. This includes, but is not limited to: cancelling all non-essential travel, enforcing social distancing, staggering travel plans/accommodations, requiring updated training, and so on.
If you have any questions about any of this, please don’t hesitate to reach out to firstname.lastname@example.org.